FAQ at a glance

No email address is needed. Registration only asks for a username and password: the username is what you log in with, and you set the password yourself. Fewer personal details at sign-up means no email to be exposed in credential-stuffing attacks and no spam.

Once registration is done you go straight to the user panel, where you can pick a tier on the plans page and activate it — there's no verification email step in between.

As many as you like. The same account can be online at the same time on Windows, macOS, iOS, Android and Linux — no need to buy a second plan for a second device. If you have an always-on soft router or mini PC at home, you can put it on the same account too.

One thing worth noting: unlimited devices applies at the account level, but the subscription link is still the account key — passing it on is the same as lending out your account.

A subscription link is the address your client uses to fetch the route list. When routes change, the link itself stays the same — click Update Subscription once in the client and it pulls the latest list, with no need to reinstall the client or import anything again.

The link works like an account key, so don't forward it to anyone. If you think it has leaked, reset it in the user panel: the old link stops working immediately, and you just import the new one once.

No. A plan is tied to your account, not to a device. Install the client on the new device, log in to the user panel with the same username and password, and fetch the subscription once more.

When you stop using the old device, just log out in the panel. If you're worried the client on the old device still holds the subscription, resetting the subscription link in the panel once is the safer move.

Click Forgot Password on the user panel login page and follow the reset steps. Because registration doesn't require an email address, the reset relies mainly on the account details you gave at sign-up, so it's worth saving your username and password in a password manager rather than relying on memory.

Once the reset is done, clients you've already imported don't need reconfiguring — keep using the same subscription.

First work out whether it's "not connected" or "connected but failing to resolve".

Step one: open an IP lookup page and see whether the exit IP has changed. If it has, the tunnel is up and the problem is with resolution or routing rules. If it hasn't, the connection was never actually established — go back to the client, switch routes and reconnect.

Step two: try another route. Step three: check whether your client's routing rules are sending that domain through a direct connection. Most cases come down to routing rules or a local DNS cache — clearing the cache and reconnecting usually fixes it.

There are three common reasons: the app does its own certificate validation and won't accept a man-in-the-middle; it uses UDP or a proprietary protocol while the current route only forwards TCP; or the system-level proxy settings don't cover it.

Work through it in this order: switch to a route that supports it, check the client's global or rule mode, then confirm the system proxy switch is on. With the system proxy off, a browser may work fine while some apps that read system settings directly slip out unproxied.

Peak evening hours are when cross-border links are busiest. Work through them in this order.

First, switch to an IEPL route in the client — dedicated lines don't go through the public internet exit and are least affected by peak load. Second, keep devices running heavy transfers off the same exit: when one download saturates it, every other device slows down too. Third, drop 4K playback to 1080p, which halves the bandwidth needed. Fourth, if only one app is slow, check whether the problem is on that app's own servers and try again at a different time.

iOS manages background networking strictly and the system may reclaim the connection in power-saving mode. Turn on Background App Refresh for the client in system settings and keep the VPN icon persistent while connected.

Also check that Low Power Mode is off — it restricts background activity further and makes it noticeably more likely that the VPN connection gets reclaimed.

Yes. A router is one of the Linux platform options: import the subscription into the client plugin on the router and every device in the house is covered without installing anything on each one — TVs and consoles included.

Router firmware varies a lot, so confirm the subscription works on a computer first, then move it to the router. If something goes wrong after the move, verify on the computer again first — that quickly tells you whether it's a route problem or a router configuration problem.

VPNDM currently covers 120+ countries and 190+ routes, including popular exits in Hong Kong, Singapore, Japan, the United States, the United Kingdom and Germany. Routes come in three types: IEPL dedicated lines, relay and direct.

The full list and regional groupings are on the Routes page, and the client shows the same list — the two stay in sync.

It depends on what you're doing. IEPL dedicated lines run on their own channel and are the most stable at peak hours — good for 4K and video calls. Relay routes offer the best value for everyday browsing and general streaming. Direct routes have the lowest latency, which suits latency-sensitive tasks, though they fluctuate more at peak times.

You can switch at any time in the client — no new purchase, and no extra data deducted. If you're unsure, start with a dedicated line and move down once you know it's more than you need.

4K bitrates on mainstream streaming platforms run about 15 to 25 Mbps, and 1080p about 5 to 8 Mbps.

So what really decides whether 4K plays smoothly isn't peak bandwidth but how steady the link is over the whole session. If the peak is fine but the speed dips midway, you'll still see the spinner — and a dip at peak hours is more common than an insufficient peak.

Latency is a live measurement, affected by your local network, the load on the exit node and the state of the cross-border link, so the same node reading differently at different times is normal.

Judge a route by its trend: an occasional spike is nothing to worry about, but if several readings in a row are clearly high, then consider switching.

No. Switching routes only changes the exit — it doesn't reset or deduct any extra data.

Plan data resets monthly on your activation date, while data packs are used until they run out and never expire. The switch itself happens in the client — no need to go back to the panel.

Three monthly tiers: ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Data resets monthly on your activation date, not on the calendar month — activate on the 8th, for example, and it resets on the 8th of the following month.

If your monthly data isn't enough, you can buy a data pack separately: ¥158/300GB, ¥358/1000GB and ¥658/3000GB — used until they run out, never expiring.

14-day no-questions-asked refunds. Open a ticket in the user panel with your order number — no reason needed.

Refunds go back to the original payment method, and how long it takes depends on the payment channel's processing speed. Including the order number in your ticket saves a round of back-and-forth.

Alipay, WeChat and USDT. The panel lists the channels currently available at checkout — just pick whichever is easiest for you.

Orders from all three channels are managed in one place in the panel, and renewals and upgrades go through the same entry point — no separate bookkeeping.

Upgrades are prorated by the remaining days: you just pay the difference, and data already used isn't charged twice. For example, moving from the 60GB tier to the 250GB tier, the system credits the unused part of the current period against the price.

Upgrades are handled in the panel. Once they take effect, the client doesn't need re-importing — refresh the subscription once and the new allowance shows up.

A monthly plan resets data every month on your activation date, which suits long-term steady use. A data pack is a one-off purchase, used until it runs out and never expiring — good for temporary heavy data needs or as a top-up to a monthly plan.

The two can coexist, there's nothing to switch in the client, and the system handles the deduction order automatically.