Client interfaces differ from platform to platform, and the same feature may carry a different button name: what one client calls Subscriptions, another calls Configurations or Node List. The sections below describe entries by function rather than matching any single version's wording.
If the interface doesn't match what's described here, look for the entry with the same meaning first; if you still can't find it, work through the categories in the Help Center.
Create an account
About 1 minute · No email address required
Open the user panel from the Start Free button on the homepage or on this page and you'll land on the sign-up screen. Signing up takes just two things: a username and a password. VPNDM doesn't need an email address and doesn't ask for any contact details — the short form isn't a shortcut, it's because the account system simply doesn't depend on email. The username is what you log in with, so keep it safe; if you forget your password, reset it from the recovery entry on the login page.
Once you submit, you're logged in automatically and land on the account overview. The account is usable right away, but it has no data allowance yet — plans are bought separately, so signing up never opens a billable item and never charges you without your confirmation. The overview shows your current plan status, remaining data and subscription entry point, and the next few steps all happen on this page.
If you plan to use several devices, you don't need a separate account for each one. A single account can be online on as many devices as you like — install the client wherever you need it and log in.
Choose a plan and check out
About 2 minutes · Alipay / WeChat Pay / USDT
The plans page in the panel lists three monthly tiers: ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. All three come with identical routes and client capabilities — the only difference is the monthly data allowance. Allowances reset monthly on your activation date rather than on the 1st of the calendar month: activate on the 12th and the 12th becomes your reset day, so you never buy at month's end and see it wiped at the start of the next.
If your usage varies, look at the data packs: ¥158/300GB, ¥358/1000GB and ¥658/3000GB, valid until used up with no expiry — handy as backup allowance. Monthly plans and data packs can be held at the same time, and the client uses the same subscription for both, so there's no switching back and forth.
Pick a tier and click Get Started to reach checkout, where you can pay with Alipay, WeChat Pay or USDT. If you want to upgrade later, the price difference is prorated by remaining days, so the part you already paid isn't written off. After payment, refresh the overview page: the order status changes to paid and the plan takes effect immediately.
Plans come with a 14-day no-questions-asked refund; the exact terms are in the Terms of Service. For order or billing issues, you can also open a ticket directly in the panel.
Get your subscription link in the panel
About 1 minute · The link works like an account key
Once your plan is active, go back to the account overview and find the Get Subscription button in the subscription block. Clicking it shows a subscription link — copy it. That link is all the client needs; there's no need to copy node addresses, ports and passwords by hand.
A subscription link works like an account key: anyone who has it can use up your data. So don't post it in group chats or public repositories, and don't store it in notes that sync to a public location. You can reset the link in the panel at any time — the old one stops working immediately — then copy the new one and update the subscription once in your client.
Every link on this page is a placeholder, for example https://example.com/sub?token=YOUR_TOKEN. Real links are generated only inside the panel after you log in. VPNDM never sends subscription addresses by email or chat, and never puts direct installer downloads on marketing pages.
If the overview says your plan isn't active, or the subscription block is empty, first check whether the order status is paid, then refresh the page. If it still looks wrong, work through the Account and Subscription category in the Help Center.
Import the subscription in your client
About 5 minutes · Windows / macOS / Android / iOS
Client installers and the subscription entry point both live in the download area of the user panel; this site doesn't offer direct installer downloads on marketing pages. The download area lists clients by platform, and they all need the same thing afterwards: paste the subscription link you copied in the previous step into the Subscriptions or Configurations entry, update once, and the node list appears. Below, each platform gets its own note on where the entry is and what you'll see the first time you open it.
Windows client
Get the Windows client from the panel's download area; it supports Windows 10 and 11. The first time you launch it, the node list is empty — that's normal, because nodes aren't bundled with the installer and have to be pulled from your subscription. Find the Subscriptions or Configurations entry, choose Import from Clipboard or Add Subscription, paste the subscription link and confirm; the client goes online and pulls the node list once.
When the pull finishes, nodes are grouped by region. Pick a route and go back to the main screen to connect. Once the status reads connected, the client stays in the system tray so you can switch routes or disconnect at any time. Set it to launch at startup or not, whichever suits you.
macOS client
The macOS client also comes from the panel's download area. When it opens, the node list sits on one side of the main window, and the subscription entry is usually tucked into a corner of the interface or into settings. Paste the subscription link, click update, and once the nodes appear, pick a route and connect.
The first time you connect, macOS shows an authorization prompt and you need to allow the client to add a network configuration; confirm once and it won't ask again. The menu bar icon lets you switch routes, check the current connection status and disconnect quickly.
Android client
Get the Android client installer from the panel's download area. During installation the system may warn that the app comes from an unknown source — follow the prompt and allow it once. After opening the client, accept the VPN connection request first; it's a system-level permission, and without it the tunnel can't be established.
Next, open the Subscriptions page, paste the subscription link and tap update. Once the nodes are pulled in, go back to the home screen, pick a route and connect; a VPN icon in the status bar means the tunnel is up. On phones, it's worth adding the client to the system's battery optimization allowlist — otherwise the system may reclaim it in the background and the connection will drop on its own after a while.
iOS client
The iOS client installs from the App Store; the entry point is the iOS card in the panel's download area. The first time you open it, you need to allow a VPN configuration to be added — the system shows one authorization prompt, confirmed with fingerprint or Face ID, and it only happens once.
Inside the app, find the subscription or configuration page, paste the subscription link and update, then pick a route and connect. iOS doesn't let third-party tunnels run exclusively in the background for long; when you switch to another app the system takes over the connection. That's how the system works, not a dropped connection. If you can't find the client in the App Store, it's usually down to the region your Apple ID is registered in — the Help Center explains what to do.
Once all four platforms are set up, the node list is the same everywhere — there's only one subscription per account, so switching devices doesn't mean buying again or generating a separate link for each device.
Connect and verify it works
About 2 minutes · Two checks you can run yourself
Once you're connected, don't stop at the word Connected in the client — run two checks you can verify yourself. First, open an IP lookup page and see whether the exit location matches the region of the route you picked. If it doesn't, your traffic isn't going through the tunnel, or a split-tunneling rule in the client has put that site on the direct list. Second, open the service you actually want to use and spend a few minutes on it: is it stable, does the picture quality hold up, does it reconnect partway through?
If speeds aren't what you hoped, switch routes before blaming bandwidth. Most regions offer several routes: IEPL dedicated lines suit scenarios where stability matters most, relay routes hold up better at peak evening hours, and direct routes have lower latency but depend more on your local network quality. Switching routes is one click in the client — no need to re-import the subscription.
When a connection fails, troubleshoot in this fixed order: confirm the plan hasn't expired → update the subscription in the client → switch to another route → restart the client → change networks (for example, from Wi-Fi to mobile data). If it still won't connect after all that, open a ticket in the Help Center with your client version, system version and route name — it gets resolved much faster.
If you want to understand how it works underneath — how the tunnel is built, what split-tunneling rules are based on, why some services are especially sensitive to network conditions — head to the in-depth guides, which are long-form and systematic. This page only has one job: getting you to working.
After these five steps
Day-to-day problems fall into three groups: connection issues (won't connect, connected but no internet, frequent drops), speed issues (slower at peak hours, a particular site won't open) and account issues (subscription updates fail, orders and billing). All three are organized by category in the Help Center — checking there first is faster than opening a ticket straight away.